:root{--ink:#061b16;--deep:#08261d;--leaf:#0f4332;--gold:#d5ad58;--pale:#f7edcf;--line:rgba(213,173,88,.25);--muted:#adc0b5;--danger:#f6a6a0;font-family:Inter,"PingFang SC","Microsoft YaHei",sans-serif;color:var(--pale);background:var(--ink)}*{box-sizing:border-box}body{margin:0;min-height:100dvh;background:radial-gradient(circle at 50% -20%,#174e3a 0,#08261d 37%,#061b16 80%)}.glow{position:fixed;border-radius:50%;filter:blur(100px);opacity:.22;pointer-events:none}.g1{width:300px;height:300px;background:#d5ad58;left:-140px;top:25%}.g2{width:250px;height:250px;background:#2a9b6f;right:-100px;bottom:5%}.shell{position:relative;width:min(1180px,100%);min-height:100dvh;margin:auto;padding:22px}.brand{height:70px;display:flex;align-items:center;gap:12px;border-bottom:1px solid var(--line);margin-bottom:28px}.brand strong{display:block;letter-spacing:.08em;color:var(--gold)}.brand 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auto;gap:8px;align-items:center}.staff-controls input,.staff-controls select{padding:8px}.inline-check{display:flex;align-items:center;gap:5px;white-space:nowrap}.inline-check input{width:18px;height:18px}.reject{background:transparent;color:var(--danger);border-color:#f6a6a055}.staff-form{grid-template-columns:1.1fr 1fr 1.3fr 1fr auto;align-items:end;padding-bottom:22px;border-bottom:1px solid var(--line);margin-bottom:20px}.staff-row button{padding:7px 10px;font-size:.8rem}.toast{position:fixed;bottom:25px;left:50%;transform:translate(-50%,20px);opacity:0;padding:11px 18px;background:#e0bd70;color:#102219;border-radius:9px;transition:.25s;pointer-events:none}.toast.show{opacity:1;transform:translate(-50%,0)}.hidden{display:none!important}@media(max-width:900px){.staff-row{align-items:stretch;flex-direction:column}.staff-controls{grid-template-columns:1fr 1fr}.staff-controls input[type=password]{grid-column:1/-1}.fund-review{min-width:0;width:100%}}@media(max-width:760px){.shell{padding:14px}.brand{margin-bottom:16px}.stafftop{align-items:start;flex-direction:column}.workarea{grid-template-columns:1fr;min-height:0}.list{max-height:28dvh;border-right:0;border-bottom:1px solid var(--line)}.messages{max-height:45dvh}.staff-form{grid-template-columns:1fr}.fund,.staff-row{align-items:flex-start;flex-direction:column;width:100%}.fund-review{grid-template-columns:1fr}.fund-actions{width:100%}.fund-actions button{flex:1}.staff-controls{grid-template-columns:1fr 1fr;width:100%}.choices{grid-template-columns:1fr}.auth{margin:3vh auto}.panel{padding:18px}}@media(orientation:landscape) and (max-height:550px){.brand{height:54px;margin-bottom:10px}.workarea{min-height:calc(100dvh - 100px)}.messages{max-height:50dvh}}

/* 大厅弹窗嵌入模式：会员只看到聊天记录、输入框和确定按钮。 */
body.embedded{height:100dvh;min-height:0;overflow:hidden;background:#071712}
body.embedded .glow,body.embedded .brand,body.embedded #customer>.hero,body.embedded #customer>.choices{display:none!important}
body.embedded .shell,body.embedded #customer{width:100%;height:100dvh;min-height:0;margin:0;padding:0}
body.embedded #customer{display:block}
body.embedded #customerChat.chat{height:100%;display:grid;grid-template-rows:auto minmax(0,1fr) auto;background:linear-gradient(180deg,#0c271d,#061710)}
body.embedded .chat-head{min-height:50px;padding:12px 15px;display:flex;align-items:center;justify-content:space-between;gap:8px;background:rgba(213,173,88,.055)}
body.embedded .chat-head b{font-size:15px;color:#f5dd9d}
body.embedded .chat-head small{font-size:11px;color:var(--muted);text-align:right}
body.embedded .messages{min-height:0;max-height:none;padding:14px;gap:9px}
body.embedded .message{font-size:13px;line-height:1.5}
body.embedded .message small{font-size:9px}
body.embedded .message-form{padding:10px;background:#071a13}
body.embedded .message-form input{min-width:0;padding:11px 12px}
body.embedded .message-form button{flex:0 0 68px;padding:10px 12px}
body.embedded .toast{bottom:68px}

/* 充值客服与财务双确认工作台。 */
textarea{width:100%;min-height:92px;resize:vertical;background:#051b14;color:var(--pale);border:1px solid var(--line);border-radius:8px;padding:12px;font:inherit;line-height:1.55}
.fund-column{align-items:stretch;flex-direction:column}
.fund-main{min-width:0;flex:1}.fund-title{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.fund-title b{font-size:15px}.fund-status{padding:4px 8px;border-radius:999px;font-size:10px;border:1px solid var(--line);color:var(--gold)}
.fund-status.SUCCESS{color:#83e0aa;border-color:#83e0aa55;background:#83e0aa12}.fund-status.FAILED{color:var(--danger);border-color:#f6a6a055;background:#f6a6a012}.fund-status.WAITING_FINANCE,.fund-status.PROCESSING{color:#83c9ff;border-color:#83c9ff55}
.fund .instructions{max-width:720px;white-space:pre-wrap;color:#e9dcae}.fund-actions .transfer{background:#1d6d50;color:#f2f4e8;border-color:#4da982}.section-title p{margin:5px 0 0}
.finance-table{overflow:auto;border:1px solid var(--line);border-radius:10px}.finance-table table{width:100%;min-width:930px;border-collapse:collapse}.finance-table th,.finance-table td{padding:12px;border-bottom:1px solid var(--line);text-align:left;font-size:12px}.finance-table th{color:var(--gold);background:#071d16;position:sticky;top:0}.finance-table td{color:var(--muted)}.finance-table td.success{color:#83e0aa;font-weight:700}.finance-table td.failure{color:var(--danger);font-weight:700}
@media(max-width:760px){.fund-title{align-items:flex-start}.fund-actions{display:grid;grid-template-columns:1fr}.fund-actions button{width:100%}.finance-table{margin:0 -8px}}

/* 嵌入会员聊天：与主系统大厅一致的墨绿、深色与金色视觉。 */
body.embedded{height:100dvh;min-height:0;overflow:hidden;background:#061712;color:#f5f2e9}
body.embedded .glow,body.embedded .brand,body.embedded #customer>.hero,body.embedded #customer>.choices{display:none!important}
body.embedded .shell,body.embedded #customer{width:100%;height:100dvh;min-height:0;margin:0;padding:0;background:#061712}
body.embedded #customer{display:block}
body.embedded #customerChat.chat{height:100%;display:grid;grid-template-rows:minmax(0,1fr) auto;background:radial-gradient(circle at 50% -18%,#123d2e 0,#08261d 35%,#061712 78%)}
body.embedded .chat-head{display:none!important}
body.embedded .messages{min-height:0;max-height:none;padding:14px 18px 10px;gap:9px;background:transparent}
body.embedded .message{max-width:82%;padding:11px 14px;border:1px solid rgba(233,192,111,.13);border-radius:18px 18px 18px 5px;background:linear-gradient(145deg,#154936,#0d3326);color:#f2f4eb;font-size:14px;line-height:1.5;box-shadow:0 8px 20px rgba(0,0,0,.16)}
body.embedded .message.staff{align-self:flex-end;border-color:rgba(247,223,170,.28);border-radius:18px 18px 5px 18px;background:linear-gradient(135deg,#dfbd70,#b88534);color:#132319}
body.embedded .message.welcome{align-self:flex-start}
body.embedded .message small{color:#a9bbb2;font-size:10px;opacity:1}
body.embedded .message.staff small{color:#314b3e}
body.embedded .message-form{min-height:84px;margin:8px 16px max(14px,env(safe-area-inset-bottom));padding:11px 11px 11px 16px;border:1px solid rgba(233,192,111,.38);border-radius:23px;background:rgba(5,27,20,.94);box-shadow:0 10px 28px rgba(0,0,0,.28),inset 0 1px rgba(255,255,255,.03);display:flex;align-items:center;gap:10px}
body.embedded .message-form input{flex:1;min-width:0;padding:8px 0;border:0;background:transparent;color:#f5f2e9;font-size:16px;outline:none}
body.embedded .message-form input::placeholder{color:#83968d}
body.embedded .message-form button{flex:0 0 44px;width:44px;height:44px;padding:0;border:1px solid #f3d58c;border-radius:50%;background:linear-gradient(135deg,#f4d98f,#b77c2f);color:#18241d;font:700 24px/1 sans-serif;box-shadow:0 6px 18px rgba(197,143,52,.2)}
body.embedded .message-form button:disabled{border-color:rgba(255,255,255,.08);background:#193027;color:#60756b;box-shadow:none}
body.embedded .toast{bottom:112px;background:#d9b564;color:#102219}
@media(max-width:600px){body.embedded .messages{padding:12px 14px 8px}body.embedded .message-form{margin-left:12px;margin-right:12px;min-height:78px}}

.finance-table .reconcile{white-space:nowrap;padding:8px 10px}

/* 会员客服底色复用房间牌桌桌布；素材随独立客服部署，不依赖主系统端口。 */
body.embedded,body.embedded .shell,body.embedded #customer{background:#06110c}
body.embedded #customerChat.chat{background-color:#06110c;background-image:linear-gradient(rgba(1,25,16,.38),rgba(1,12,8,.54)),url('/assets/牌九主题底图.jpg?v=20260914-1735');background-position:center;background-size:cover;background-repeat:no-repeat}
body.embedded .messages{background:linear-gradient(180deg,rgba(1,16,11,.06),rgba(1,12,8,.16))}
body.embedded .message-form{background:rgba(5,27,20,.88);backdrop-filter:blur(8px)}
@media(orientation:portrait){body.embedded #customerChat.chat{background-image:linear-gradient(rgba(1,25,16,.38),rgba(1,12,8,.54)),url('/assets/牌九主题底图-正方形.png?v=20260914-1735')}}

/* 2026-09-14 客服全链路可用性与视觉优化。 */
:root{--surface:rgba(7,32,24,.9);--surface-2:rgba(15,67,50,.72);--success:#82dfab;--info:#89cfff}
button,input,select,textarea{outline:none}button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,.message-form:focus-within{outline:2px solid #f1d38b;outline-offset:2px}
.stafftop{position:sticky;top:0;z-index:8;padding:14px 16px;margin:0 0 16px;background:rgba(6,27,22,.94);border:1px solid var(--line);border-radius:14px;backdrop-filter:blur(14px);box-shadow:0 12px 32px #0004}
.stafftop small{color:var(--muted)}.stafftop nav{justify-content:flex-end}.tab{min-height:42px;padding:9px 14px}.tab.active{color:#10241b;background:linear-gradient(135deg,#f2d58f,#bd8738);box-shadow:0 7px 18px #0003}
.section-title{padding-bottom:15px;border-bottom:1px solid var(--line)}.section-title h2{font-family:Georgia,"Songti SC",serif;font-size:1.55rem}.section-title .muted{line-height:1.65}
.conv{display:grid;gap:5px;transition:.18s}.conv:hover{background:#d5ad580e;transform:none}.conv b{font-size:14px}.conv span{font-size:11px;color:var(--gold)}.conv small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.fund-list{gap:14px}.fund{background:linear-gradient(145deg,rgba(19,70,52,.62),rgba(5,27,20,.82));box-shadow:0 10px 28px #0002}.fund strong{color:#f3d890}.fund-main{width:100%}.fund-main p{line-height:1.55}.fund-service-form{width:100%;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:stretch;padding-top:13px;border-top:1px solid rgba(213,173,88,.16)}.fund-service-form textarea{grid-row:span 2;min-height:112px}.fund-service-form button{min-width:180px}.fund-service-form .claim{grid-column:1/-1}.submit-instructions,.primary{background:linear-gradient(135deg,#f1d38a,#b98232);border-color:#f2da9d;color:#10241b;box-shadow:0 7px 20px rgba(204,151,58,.18)}
.fund-review{display:grid;grid-template-columns:minmax(220px,1fr) auto auto;min-width:min(620px,62%)}.processing-note{padding:9px 12px;border:1px solid rgba(137,207,255,.28);border-radius:8px;background:rgba(45,123,164,.12);color:var(--info)!important}.confirming{background:linear-gradient(135deg,#ffe4a3,#d88d30)!important;color:#341c06!important;animation:confirmPulse .9s ease-in-out infinite alternate}@keyframes confirmPulse{to{filter:brightness(1.13);box-shadow:0 0 0 3px rgba(240,194,100,.14)}}
.load-error{display:grid;place-items:center;gap:8px;min-height:140px;padding:22px;text-align:center;color:var(--danger)}.load-error p{margin:0;color:var(--muted)}.load-error button{margin-top:5px}.chat-empty{min-height:150px;text-align:center}.customer-conversation-tabs{display:flex;gap:6px}.customer-conversation-tabs button{padding:6px 10px;background:transparent;color:var(--muted);border-color:var(--line);font-size:11px}.customer-conversation-tabs button.active{color:#17251d;background:var(--gold)}
.toast[data-kind="error"]{background:#f6a6a0;color:#34100d}.toast[data-kind="warn"]{background:#8ac8d8;color:#0b2931}.finance-table tr:hover td{background:rgba(213,173,88,.035)}.finance-table .load-error{min-height:120px}
body.embedded .message-form:focus-within{border-color:#f0cd78;box-shadow:0 0 0 3px rgba(240,205,120,.13),0 10px 28px rgba(0,0,0,.28)}
@media(max-width:900px){.stafftop{position:relative}.fund-review{min-width:0;width:100%;grid-template-columns:1fr 1fr}.fund-review input{grid-column:1/-1}.fund-service-form{grid-template-columns:1fr}.fund-service-form textarea{grid-row:auto}.fund-service-form button{width:100%;min-width:0}.staff-controls{grid-template-columns:1fr 1fr}.staff-controls input[type=password]{grid-column:1/-1}}
@media(max-width:600px){.shell{padding:10px}.brand{height:58px}.brand small{letter-spacing:.08em}.stafftop{padding:12px}.stafftop nav{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));width:100%}.tab{width:100%;padding:8px}.panel{padding:14px;border-radius:13px}.workarea{border-radius:13px}.fund{padding:13px}.fund-review{grid-template-columns:1fr}.fund-review input{grid-column:auto}.finance-table{margin:0}.staff-controls{grid-template-columns:1fr}.auth{padding:24px}.section-title h2{font-size:1.3rem}}

/* 财务报表运营日期筛选。 */
.custom-date-range.隐藏{display:none!important}
.section-title{display:flex;align-items:flex-end;justify-content:space-between;gap:16px}.range-period{color:var(--gold);white-space:nowrap}.date-range-filter{position:relative;z-index:3;display:flex;align-items:center;gap:7px;flex-wrap:wrap;margin:0 0 16px;overflow:visible}.date-range-filter>button,.date-range-filter [data-date-range-submit]{min-height:40px}.date-range-filter .custom-date-range:not(.隐藏){display:inline-flex;align-items:end;gap:7px}.date-range-filter .custom-date-range label{display:grid;gap:4px;min-width:148px;color:var(--muted);font-size:11px}.date-range-filter input{min-height:40px;color:var(--text)}
input[type="date"]{pointer-events:auto!important}input[type="date"]::-webkit-calendar-picker-indicator,input[type="time"]::-webkit-calendar-picker-indicator,input[type="datetime-local"]::-webkit-calendar-picker-indicator{position:relative;z-index:4;pointer-events:auto;opacity:1;cursor:pointer;filter:invert(86%) sepia(34%) saturate(625%) hue-rotate(358deg) brightness(103%)}
input[type="date"]:disabled,input[type="time"]:disabled,input[type="datetime-local"]:disabled{pointer-events:none!important;cursor:not-allowed}
@media(max-width:760px){.date-range-filter{display:grid;grid-template-columns:repeat(3,minmax(0,1fr))}.date-range-filter>button{width:100%;padding:8px}.date-range-filter .custom-date-range:not(.隐藏){grid-column:1/-1;display:grid;grid-template-columns:minmax(0,1fr) auto minmax(0,1fr) auto;width:100%;align-items:end}.date-range-filter .custom-date-range label{min-width:0}.date-range-filter .custom-date-range input{font-size:16px}}
@media(max-width:480px){.section-title{align-items:flex-start;flex-direction:column}.date-range-filter{grid-template-columns:repeat(2,minmax(0,1fr))}.date-range-filter .custom-date-range:not(.隐藏){grid-template-columns:minmax(0,1fr) auto minmax(0,1fr)}.date-range-filter [data-date-range-submit]{grid-column:1/-1;width:100%}}

/* 聊天图片：选择、进度、重试、缩略图与原图查看。 */
.message-form{flex-wrap:wrap}.image-picker{display:grid;place-items:center;flex:0 0 auto;min-width:52px;min-height:42px;border:1px solid var(--line);border-radius:8px;color:var(--gold);cursor:pointer;font-weight:700}.image-picker input{position:absolute;width:1px;height:1px;opacity:0;pointer-events:none}.image-picker:focus-within{outline:2px solid #f1d38b;outline-offset:2px}.upload-status{flex:1 0 100%;display:grid;grid-template-columns:1fr minmax(90px,180px) auto;align-items:center;gap:8px;padding:7px 9px;border-radius:8px;background:#071d16;color:var(--muted);font-size:12px}.upload-status progress{width:100%;accent-color:var(--gold)}.upload-status.failed{color:var(--danger)}.upload-retry{padding:5px 9px;font-size:11px}.image-message{display:block;line-height:0}.image-message img{display:block;max-width:min(320px,70vw);max-height:320px;width:auto;height:auto;border-radius:8px;object-fit:contain;background:#061712}.message.staff .image-message img{background:#7d5b22}body.embedded .image-picker{min-width:44px;min-height:44px;border-radius:50%;font-size:11px;background:rgba(15,67,50,.75)}body.embedded .message-form{flex-wrap:wrap}body.embedded .message-form>input{flex:1 1 120px}body.embedded .upload-status{background:transparent;padding:4px 0 0}.message.image-pending{opacity:.65}
@media(max-width:600px){.upload-status{grid-template-columns:1fr auto}.upload-status progress{grid-column:1/-1;grid-row:2}.image-message img{max-width:66vw;max-height:260px}}

@media(max-width:480px){.shell{padding:10px}.brand{height:auto;min-height:58px}.brand strong{font-size:.86rem}.choice,.panel{border-radius:12px}.message{max-width:92%}.message-form{padding:9px}.message-form input,button{min-height:44px}.stafftop nav{width:100%;display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}.tab{min-height:44px;padding:8px}.finance-table{overflow:auto}.finance-table table{min-width:760px}}
@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important}}

/* 2026-09-14 会话恢复、待选图片、持久角标与站内预览。 */
.tab{position:relative}.tab-badge,.inline-badge{display:inline-grid;place-items:center;min-width:20px;height:20px;padding:0 5px;border-radius:999px;background:#e93f45;color:#fff;font:700 11px/1 sans-serif;box-shadow:0 0 0 2px #08261d}.inline-badge{display:inline-grid;font-style:normal;vertical-align:middle}.chat-head{display:flex;align-items:center;justify-content:space-between;gap:12px}.complete-conversation{margin-left:auto;background:transparent;color:var(--gold);white-space:nowrap}.attachment-preview{flex:1 0 100%;display:grid;grid-template-columns:58px minmax(0,1fr) auto;align-items:center;gap:10px;padding:8px;border:1px solid var(--line);border-radius:10px;background:#071d16}.attachment-thumb{width:58px;height:58px;padding:0;overflow:hidden;background:#04140f}.attachment-thumb img{width:100%;height:100%;display:block;object-fit:cover}.attachment-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--pale);font-size:12px}.attachment-cancel{padding:7px 10px;background:transparent;color:var(--danger);border-color:#f6a6a055}.image-message{display:block;padding:0;border:0;background:transparent;line-height:0}.image-message:hover{transform:none}.image-overlay{position:fixed;inset:0;z-index:1000;display:grid;place-items:center;padding:56px 20px 20px;background:rgba(0,0,0,.88);backdrop-filter:blur(8px)}.image-overlay img{max-width:95vw;max-height:88vh;object-fit:contain;border-radius:10px;box-shadow:0 24px 70px #000}.image-overlay>button{position:absolute;right:18px;top:14px;width:42px;height:42px;padding:0;border-radius:50%;font-size:28px}.modal-open{overflow:hidden}body.embedded .attachment-preview{background:transparent;border-color:rgba(213,173,88,.2)}body.embedded .image-overlay{position:fixed}
@media(max-width:600px){.chat-head{align-items:flex-start}.complete-conversation{padding:7px 9px}.attachment-preview{grid-template-columns:50px minmax(0,1fr) auto}.attachment-thumb{width:50px;height:50px}.tab-badge{position:absolute;right:2px;top:2px}}

/* 客服与会员的聊天消息框复用游戏房间墨绿桌布，外层页面保持原风格。 */
.messages{background-color:#06110c;background-image:linear-gradient(rgba(1,25,16,.22),rgba(1,25,16,.32)),url('/assets/paijiu-tablecloth.webp?v=20260914-1806');background-position:center;background-size:cover;background-attachment:local}
body.embedded .messages{background-color:#06110c;background-image:linear-gradient(rgba(1,25,16,.20),rgba(1,25,16,.30)),url('/assets/paijiu-tablecloth.webp?v=20260914-1806');background-position:center;background-size:cover;background-attachment:local}
.message-read-state{font-weight:700;letter-spacing:.02em}.message-read-state.unread{color:#eed28b}.message-read-state.read{color:#8de0b1}.message.staff .message-read-state.unread{color:#5a421b}.message.staff .message-read-state.read{color:#174d36}

.fund-proof-preview{display:block;width:min(240px,100%);max-height:180px;object-fit:contain;border:1px solid rgba(207,174,91,.55);border-radius:10px;background:#071b14;margin:8px 0}.fund-proof-preview.hidden{display:none}

.image-caption{margin-bottom:8px;white-space:pre-line;line-height:1.65}.payout-image{display:block;width:min(240px,100%);max-height:240px;margin-top:10px;object-fit:contain;border:1px solid var(--line);border-radius:9px;background:#04140f}

.fund-amount-field{display:grid;gap:6px;color:var(--gold);font-size:12px}.fund-amount-field input{width:100%;font-size:15px;font-weight:700}.fund-service-form .fund-amount-field{min-width:220px}.fund-review .fund-amount-field{grid-column:1/-1}.amount-return-note{padding:10px 12px;border:1px solid rgba(137,207,255,.42);border-radius:8px;background:rgba(45,123,164,.16);color:#cceaff!important;line-height:1.65!important}.return-amount{background:transparent;color:#9bd8ff;border-color:#89cfff77}.fund-service-form .transfer{grid-column:1/-1}

/* 提现账务级审计：异常必须醒目标红并阻断财务操作。 */
.financial-profile{margin:12px 0 4px;padding:13px;border:1px solid rgba(126,226,172,.38);border-radius:11px;background:rgba(31,113,76,.13)}
.financial-profile>header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;flex-wrap:wrap}.financial-profile>header strong{font-size:14px}.financial-profile>header span{font-size:12px;color:var(--muted)}
.financial-alert{border:2px solid #ff6158;background:rgba(150,25,25,.27);box-shadow:0 0 0 3px rgba(255,97,88,.08),0 8px 24px rgba(0,0,0,.2)}.financial-alert>header strong,.financial-alert li{color:#ffb5af}.financial-alert>header span{color:#ffd5d1}.financial-profile ul{margin:9px 0;padding-left:20px}
.financial-metrics{display:grid;grid-template-columns:repeat(auto-fit,minmax(118px,1fr));gap:7px;margin-top:11px}.financial-metrics span{display:grid;gap:3px;padding:8px;border:1px solid rgba(255,255,255,.08);border-radius:8px;color:var(--muted);font-size:11px}.financial-metrics b{font-size:13px;color:#f5e6bd}
.financial-profile details{margin-top:10px}.financial-profile summary{cursor:pointer;color:#f3d890;font-size:12px}.financial-ledger{overflow:auto;max-height:300px;margin-top:9px;border:1px solid rgba(255,255,255,.08);border-radius:8px}.financial-ledger table{width:100%;min-width:760px;border-collapse:collapse;font-size:11px}.financial-ledger th,.financial-ledger td{padding:7px 8px;border-bottom:1px solid rgba(255,255,255,.07);text-align:left;vertical-align:top}.financial-ledger th{position:sticky;top:0;background:#123b2e;color:#f3d890}.financial-ledger .success{color:#87e3ae}.financial-ledger .failure{color:#ffaaa4}

/* 2026-09-19 客服服务中心：统一信息层级、审计可读性与移动工作台。 */
:root{--canvas:#061b16;--canvas-deep:#03130f;--surface-solid:#09281e;--surface-raised:#103b2d;--surface-soft:rgba(20,70,52,.68);--text-strong:#fff6d9;--text:#e9eadf;--text-muted:#b5c7bc;--gold-bright:#f1d38a;--gold-deep:#b98232;--focus:#ffe29d;--shadow-lg:0 22px 54px rgba(0,0,0,.34);--radius-lg:18px;--radius-md:12px}
html{background:var(--canvas-deep);scroll-padding-top:112px}body{color:var(--text);background:radial-gradient(1050px 540px at 50% -14%,#1d6046 0%,#0a3024 35%,var(--canvas) 71%,var(--canvas-deep) 100%);line-height:1.5}.shell{width:min(1440px,100%);padding:clamp(14px,2.4vw,32px);isolation:isolate}.glow{opacity:.16}.g1{background:#e5b75f}.g2{background:#20926a}

/* Shared application chrome and controls. */
.brand{position:sticky;top:0;z-index:20;height:auto;min-height:76px;margin-bottom:clamp(18px,2.3vw,30px);padding:12px 4px;border-bottom-color:rgba(241,211,138,.32);background:linear-gradient(180deg,rgba(6,27,22,.94),rgba(6,27,22,.78) 75%,transparent);backdrop-filter:blur(14px)}.brand>div:not(.seal){min-width:0}.brand strong{color:var(--gold-bright);font-size:.82rem;letter-spacing:.14em}.brand small{margin-top:2px;color:var(--text-muted);letter-spacing:.1em}.seal{width:46px;height:46px;border-color:var(--gold-bright);color:var(--gold-bright);box-shadow:inset 0 0 0 4px rgba(241,211,138,.08),0 8px 22px rgba(0,0,0,.2)}
.panel,.hero,.choice,.workarea{border-color:rgba(241,211,138,.25);box-shadow:var(--shadow-lg);border-radius:var(--radius-lg)}.panel{background:linear-gradient(145deg,rgba(15,57,43,.92),rgba(5,29,22,.96))}.hero{position:relative;overflow:hidden;padding:clamp(28px,5vw,56px);background:linear-gradient(118deg,rgba(21,78,58,.95),rgba(7,35,26,.92) 58%,rgba(9,48,35,.72));isolation:isolate}.hero::after{position:absolute;inset:auto -5% -88% auto;z-index:-1;width:420px;height:420px;border:1px solid rgba(241,211,138,.2);border-radius:50%;content:"";box-shadow:0 0 0 42px rgba(241,211,138,.025),0 0 0 84px rgba(241,211,138,.02)}.hero h1,.auth h1,.stafftop h1{color:var(--text-strong);line-height:1.15}.hero p{max-width:58ch;color:var(--text-muted);font-size:1rem;line-height:1.75}.eyebrow{color:var(--gold-bright);font-weight:700;letter-spacing:.18em}.center{padding:clamp(44px,8vw,88px);color:var(--text-muted)}
label{color:var(--text-muted);font-size:.85rem;font-weight:600}input,select,textarea{min-height:44px;border-color:rgba(241,211,138,.31);background:#041b14;color:var(--text-strong);caret-color:var(--gold-bright);box-shadow:inset 0 1px 0 rgba(255,255,255,.025);transition:border-color .18s ease,box-shadow .18s ease,background .18s ease}input::placeholder,textarea::placeholder{color:#82998d;opacity:1}input:hover,select:hover,textarea:hover{border-color:rgba(241,211,138,.58)}input:focus,select:focus,textarea:focus{border-color:var(--gold-bright);background:#062319;box-shadow:0 0 0 3px rgba(241,211,138,.16)}button{min-height:44px;border-color:#e8c776;background:linear-gradient(135deg,#f2d88f,#bd8030);color:#10261c;box-shadow:0 8px 20px rgba(0,0,0,.2);transition:transform .18s ease,filter .18s ease,box-shadow .18s ease}button:hover{filter:brightness(1.08);box-shadow:0 11px 24px rgba(0,0,0,.28)}button:active{transform:translateY(0) scale(.98)}button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,.image-picker:focus-within{outline:3px solid var(--focus);outline-offset:3px}.ghost,.tab,.reject,.complete-conversation,.attachment-cancel{background:rgba(8,38,28,.58);color:var(--gold-bright);border-color:rgba(241,211,138,.38);box-shadow:none}.ghost:hover,.tab:hover,.reject:hover,.complete-conversation:hover,.attachment-cancel:hover{background:rgba(241,211,138,.13);filter:none}.hidden{display:none!important}

/* Login and member service entry. */
.auth{width:min(468px,100%);margin:clamp(32px,9vh,112px) auto;padding:clamp(24px,4vw,42px)}.auth h1{margin-bottom:28px}.auth form{gap:17px}.auth button[type=submit]{margin-top:5px}.inline-check{min-height:34px;color:var(--text-muted);font-weight:500}.inline-check input{min-height:20px}.error{font-weight:700}.choices{gap:20px}.choice{position:relative;min-height:224px;padding:28px;overflow:hidden;background:linear-gradient(145deg,rgba(20,76,56,.94),rgba(6,32,24,.96));color:var(--text-strong);box-shadow:var(--shadow-lg)}.choice::after{position:absolute;right:22px;bottom:18px;color:rgba(241,211,138,.15);content:"↗";font-size:2.8rem;line-height:1}.choice:hover{border-color:var(--gold-bright);background:linear-gradient(145deg,#195b43,#082c21)}.choice span{color:var(--gold-bright);font-size:2.35rem}.choice b{font-size:1.12rem}.choice small{max-width:25ch;color:var(--text-muted);line-height:1.6}

/* Employee workspace: fixed visual hierarchy with a dedicated conversation rail. */
.stafftop{display:grid;grid-template-columns:minmax(250px,1fr) auto;align-items:end;gap:18px;top:10px;margin-bottom:18px;padding:17px 20px;border-color:rgba(241,211,138,.3);border-radius:var(--radius-lg);background:linear-gradient(135deg,rgba(10,43,32,.97),rgba(5,28,21,.94));box-shadow:var(--shadow-lg)}.stafftop h1{margin:3px 0 2px;font-size:clamp(1.65rem,2.8vw,2.28rem)}.stafftop small{color:var(--text-muted)}.stafftop nav{display:flex;justify-content:flex-end;gap:8px;max-width:780px}.tab{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:44px;padding:9px 13px;white-space:nowrap;font-size:.86rem}.tab.active{color:#10261c;border-color:var(--gold-bright);background:linear-gradient(135deg,#f4db95,#c38736);box-shadow:0 8px 20px rgba(0,0,0,.25)}.tab-badge{box-shadow:0 0 0 2px #0a3024}.workarea{grid-template-columns:clamp(292px,25vw,370px) minmax(0,1fr);min-height:clamp(590px,calc(100dvh - 196px),780px);background:rgba(5,29,22,.92);overflow:hidden}.list{min-height:0;max-height:none;border-right-color:rgba(241,211,138,.2);background:linear-gradient(180deg,rgba(12,52,39,.86),rgba(5,29,22,.72));scrollbar-color:var(--gold-deep) transparent}.list:empty{display:grid;place-items:center;padding:28px;text-align:center;color:var(--text-muted);font-size:.9rem;line-height:1.7}.list:empty::before{content:"暂时没有服务会话\A新的咨询会显示在这里";white-space:pre-line}.conv{position:relative;min-height:91px;padding:17px 19px;border-bottom-color:rgba(241,211,138,.15);color:var(--text);background:transparent}.conv::before{position:absolute;top:13px;bottom:13px;left:0;width:3px;border-radius:0 5px 5px 0;background:transparent;content:""}.conv:hover{background:rgba(241,211,138,.065)}.conv.active{background:linear-gradient(90deg,rgba(241,211,138,.17),rgba(241,211,138,.035))}.conv.active::before{background:var(--gold-bright);box-shadow:0 0 15px rgba(241,211,138,.55)}.conv b{color:var(--text-strong);font-size:.92rem}.conv span{color:var(--gold-bright)}.chat{min-height:0;background:linear-gradient(180deg,rgba(6,29,22,.86),rgba(4,22,16,.94))}.chat-head{min-height:76px;padding:17px 21px;border-bottom-color:rgba(241,211,138,.2);background:rgba(10,45,33,.68)}.chat-head b{color:var(--text-strong)}.chat-head small{color:var(--text-muted);line-height:1.55}.messages{min-height:0;max-height:none;padding:22px;scrollbar-color:var(--gold-deep) transparent}.message{max-width:min(76%,650px);border:1px solid rgba(168,218,188,.12);border-radius:14px 14px 14px 4px;background:linear-gradient(145deg,#18563f,#0e392b);color:#f7f7ed;box-shadow:0 8px 18px rgba(0,0,0,.16);line-height:1.58}.message.staff{border-color:rgba(255,239,190,.4);background:linear-gradient(135deg,#f0d48d,#ba7e30);color:#14281e}.message small{color:#bfd2c6}.message.staff small{color:#405342}.chat-empty{min-height:100%;padding:42px;color:var(--text-muted);font-size:.95rem}.message-form{gap:10px;padding:14px 16px;border-top-color:rgba(241,211,138,.22);background:rgba(5,27,20,.94)}.message-form input{min-width:0}.image-picker{min-height:44px;border-color:rgba(241,211,138,.4);color:var(--gold-bright);background:rgba(241,211,138,.07)}

/* Financial service and review cards expose status, audit information, and clear actions. */
.staff-section.panel{padding:clamp(18px,2.5vw,30px);background:linear-gradient(145deg,rgba(13,51,38,.94),rgba(5,28,21,.97))}.section-title{align-items:flex-end;gap:22px;margin-bottom:22px;padding-bottom:18px;border-bottom-color:rgba(241,211,138,.22)}.section-title h2{color:var(--text-strong);font-size:clamp(1.35rem,2.3vw,1.72rem);line-height:1.25}.section-title .muted{max-width:85ch;color:var(--text-muted)}.range-period{padding:7px 10px;border:1px solid rgba(241,211,138,.27);border-radius:999px;background:rgba(241,211,138,.07);color:var(--gold-bright);font-weight:700}.fund-list{gap:16px}.fund{position:relative;align-items:flex-start;padding:20px;border-color:rgba(241,211,138,.24);border-radius:var(--radius-md);background:linear-gradient(135deg,rgba(19,71,52,.9),rgba(6,32,24,.95));box-shadow:0 12px 30px rgba(0,0,0,.2)}.fund:hover{border-color:rgba(241,211,138,.44)}.fund-column{gap:13px}.fund-main p,.fund .instructions{color:#d1ded6;line-height:1.7}.fund .instructions{padding:11px 13px;border-left:3px solid rgba(241,211,138,.6);border-radius:0 8px 8px 0;background:rgba(241,211,138,.065)}.fund-title{gap:9px}.fund-title b,.fund strong{color:var(--text-strong);font-size:1rem}.fund-status{padding:5px 9px;border-color:rgba(241,211,138,.38);background:rgba(241,211,138,.08);color:var(--gold-bright);font-size:.7rem;font-weight:800;letter-spacing:.04em}.fund-actions{align-items:center;flex-wrap:wrap}.fund-actions button{min-width:112px}.fund-service-form{gap:12px;padding-top:16px;border-top-color:rgba(241,211,138,.18)}.fund-service-form textarea{min-height:118px}.fund-review{gap:10px}.financial-profile{padding:16px;border-color:rgba(130,223,171,.43);border-radius:var(--radius-md);background:linear-gradient(135deg,rgba(31,113,76,.2),rgba(8,47,33,.46))}.financial-profile>header strong{color:var(--text-strong)}.financial-profile>header span{color:var(--text-muted)}.financial-alert{border-color:#ff746c;background:linear-gradient(135deg,rgba(162,31,31,.42),rgba(86,23,23,.45));box-shadow:0 0 0 3px rgba(255,116,108,.12),0 12px 28px rgba(0,0,0,.25)}.financial-metrics{gap:9px}.financial-metrics span{min-height:67px;padding:10px;border-color:rgba(255,255,255,.1);background:rgba(0,0,0,.1);color:var(--text-muted)}.financial-metrics b{color:var(--text-strong);font-size:.92rem}.financial-ledger{border-color:rgba(241,211,138,.18);background:rgba(1,15,11,.32)}

/* Ledger and administration data remain scannable under dense desktop workloads. */
.date-range-filter{gap:9px;padding:10px;border:1px solid rgba(241,211,138,.17);border-radius:var(--radius-md);background:rgba(2,20,15,.36)}.date-range-filter>button,.date-range-filter [data-date-range-submit]{min-height:42px;padding:8px 13px}.date-range-filter>button:not(.active){background:rgba(18,62,46,.72);color:var(--gold-bright);border-color:rgba(241,211,138,.27);box-shadow:none}.date-range-filter>button.active{box-shadow:none}.date-range-filter .custom-date-range label{color:var(--text-muted);font-weight:600}.finance-table{border-color:rgba(241,211,138,.25);border-radius:var(--radius-md);background:#041b14;box-shadow:inset 0 1px 0 rgba(255,255,255,.025)}.finance-table table{min-width:1040px}.finance-table th,.finance-table td{padding:14px 15px;border-bottom-color:rgba(241,211,138,.14);vertical-align:top;line-height:1.55}.finance-table th{color:var(--gold-bright);background:#0a3024;font-size:.73rem;font-weight:800;letter-spacing:.045em;white-space:nowrap}.finance-table td{color:#d4e0d8;font-size:.8rem}.finance-table tbody tr:nth-child(even) td{background:rgba(255,255,255,.017)}.finance-table tr:hover td{background:rgba(241,211,138,.085)}.finance-table td.success{color:#8eebb4}.finance-table td.failure{color:#ffb3ad}.finance-table .reconcile{white-space:normal}.staff-form{grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:15px;padding:18px;margin-bottom:20px;border:1px solid rgba(241,211,138,.18);border-radius:var(--radius-md);background:rgba(2,22,16,.32)}.staff-form>button{align-self:end}.staff-list{gap:12px}.staff-row{align-items:flex-start;padding:16px 18px;border-color:rgba(241,211,138,.2);border-radius:var(--radius-md);background:rgba(10,48,35,.52)}.staff-row p{color:var(--text-muted);line-height:1.6}.staff-controls{grid-template-columns:minmax(120px,.75fr) minmax(120px,.8fr) minmax(150px,1.1fr) minmax(180px,1.5fr) auto;gap:10px;width:100%}.staff-controls button{min-height:40px}.load-error{border:1px dashed rgba(246,166,160,.55);border-radius:var(--radius-md);background:rgba(118,26,26,.14)}.fund-list:empty,.staff-list:empty{display:grid;place-items:center;min-height:180px;padding:28px;border:1px dashed rgba(241,211,138,.28);border-radius:var(--radius-md);color:var(--text-muted);text-align:center}.fund-list:empty::before{content:"暂无待处理的资金申请"}.staff-list:empty::before{content:"暂未加载客服账户"}

/* Mobile: persistent touch targets, horizontal workspace navigation, and stacked review cards. */
@media(max-width:980px){.stafftop{grid-template-columns:1fr;align-items:start}.stafftop nav{justify-content:flex-start;max-width:none}.workarea{grid-template-columns:300px minmax(0,1fr)}.fund-review{grid-template-columns:repeat(2,minmax(0,1fr));min-width:0;width:100%}.fund-review input,.fund-review .fund-amount-field{grid-column:1/-1}.staff-controls{grid-template-columns:repeat(2,minmax(0,1fr))}.staff-controls input[type=password]{grid-column:1/-1}}
@media(max-width:720px){html{scroll-padding-top:0}.shell{padding:12px}.brand{position:relative;min-height:64px;margin-bottom:16px;padding:8px 2px}.brand strong{font-size:.74rem}.brand small{font-size:.63rem}.seal{width:40px;height:40px;font-size:1.15rem}.brand .ghost{min-height:40px;padding:8px 10px;font-size:.78rem}.hero{padding:28px 22px}.hero h1{font-size:clamp(1.9rem,9vw,2.55rem)}.choices{grid-template-columns:1fr;gap:12px}.choice{display:grid;grid-template-columns:58px 1fr;column-gap:16px;min-height:0;padding:21px}.choice span{grid-row:span 2;margin:0}.choice small{margin-top:5px}.stafftop{position:relative;top:auto;gap:12px;margin-bottom:12px;padding:15px;border-radius:14px}.stafftop nav{width:calc(100% + 6px);margin-right:-6px;padding:2px 8px 8px 0;overflow-x:auto;flex-wrap:nowrap;scroll-snap-type:x proximity;scrollbar-width:thin}.tab{flex:0 0 auto;min-width:132px;scroll-snap-align:start}.tab-badge{position:static}.workarea{grid-template-columns:1fr;min-height:0}.list{max-height:260px;border-right:0;border-bottom:1px solid rgba(241,211,138,.2)}.list:empty{min-height:150px}.conv{min-height:78px;padding:14px 16px}.chat{min-height:calc(100dvh - 218px)}.chat-head{min-height:68px;padding:14px 16px}.messages{padding:16px;min-height:300px}.message{max-width:88%;padding:10px 12px}.message-form{position:sticky;bottom:0;padding:11px}.staff-section.panel{padding:16px 14px}.section-title{align-items:flex-start;flex-direction:column;gap:10px;margin-bottom:15px;padding-bottom:14px}.range-period{font-size:.78rem}.fund{padding:16px}.fund-actions{width:100%;display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}.fund-actions button{width:100%;min-width:0}.fund-service-form,.fund-review{grid-template-columns:1fr}.fund-service-form textarea{grid-row:auto}.fund-review input,.fund-review .fund-amount-field{grid-column:auto}.financial-profile{padding:13px}.financial-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.date-range-filter{display:flex;align-items:stretch;overflow-x:auto;flex-wrap:nowrap;padding:9px;scroll-snap-type:x proximity}.date-range-filter>button{flex:0 0 auto;scroll-snap-align:start}.date-range-filter .custom-date-range:not(.隐藏){flex:0 0 min(560px,100%);display:grid;grid-template-columns:1fr 1fr;gap:8px}.date-range-filter .custom-date-range>span{display:none}.date-range-filter [data-date-range-submit]{grid-column:1/-1}.finance-table{position:relative;overflow-x:auto}.finance-table::after{position:sticky;right:0;bottom:0;display:block;width:max-content;margin:8px 10px 8px auto;padding:4px 8px;border-radius:999px;background:rgba(4,27,20,.9);color:var(--gold-bright);content:"左右滑动查看完整报表";font-size:.7rem}.finance-table th,.finance-table td{padding:12px}.staff-form{grid-template-columns:1fr;padding:14px}.staff-form>button{width:100%}.staff-row{padding:14px}.staff-controls{grid-template-columns:1fr;width:100%}.staff-controls input[type=password]{grid-column:auto}.image-overlay{padding:60px 12px 12px}}
@media(max-width:430px){.brand .ghost{font-size:0}.brand .ghost::after{content:"退出";font-size:.78rem}.stafftop h1{font-size:1.52rem}.tab{min-width:124px;padding:8px 11px;font-size:.8rem}.message{max-width:92%}.message-form{gap:7px}.image-picker{min-width:42px}.message-form button{min-width:44px;padding:8px 11px}.fund-actions{grid-template-columns:1fr}.financial-metrics{grid-template-columns:1fr 1fr}.choice{grid-template-columns:48px 1fr;padding:18px}.choice span{font-size:2rem}.date-range-filter .custom-date-range:not(.隐藏){flex-basis:100%;grid-template-columns:1fr}.finance-table table{min-width:880px}}

/* 安卓窄屏登录页：禁止表单控件的默认最小宽度把认证卡撑出视口。 */
@media(max-width:600px){html,body{width:100%;max-width:100%;overflow-x:hidden}.auth{width:100%;max-width:100%;min-width:0;margin:clamp(24px,6vh,52px) auto;padding:24px}.auth form,.auth label,.auth input:not([type=checkbox]),.auth button[type=submit]{width:100%;max-width:100%;min-width:0}}
@media(prefers-contrast:more){:root{--line:rgba(255,229,160,.66);--muted:#d6e6dc}.panel,.hero,.choice,.workarea,.fund,.staff-row{border-width:2px}input,select,textarea{border-color:#e8cf8e}.message{border-color:#aedcc3}}

/* 财务提现审计：以上次成功提现为截止，并支持按自然日期查看该会员资金流水。 */
.member-ledger-query{margin-top:13px;padding-top:13px;border-top:1px solid rgba(241,211,138,.2)}
.member-ledger-query>header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:9px}
.member-ledger-query>header b{color:var(--text-strong);font-size:13px}.member-ledger-query>header small{color:var(--text-muted);font-size:11px;text-align:right}
.member-ledger-query form{display:grid;grid-template-columns:minmax(145px,1fr) minmax(145px,1fr) auto;align-items:end;gap:9px}
.member-ledger-query form label{font-size:11px}.member-ledger-query form input{width:100%;min-height:42px}
.member-ledger-query form button{min-height:42px;white-space:nowrap}.member-ledger-result{margin-top:10px}.member-ledger-result .chat-empty{min-height:80px}
@media(max-width:680px){.member-ledger-query>header{display:grid}.member-ledger-query>header small{text-align:left}.member-ledger-query form{grid-template-columns:1fr 1fr}.member-ledger-query form button{grid-column:1/-1;width:100%}}
@media(max-width:430px){.member-ledger-query form{grid-template-columns:1fr}.member-ledger-query form button{grid-column:auto}.member-ledger-query input[type="date"]{font-size:16px}}

.duty-status{margin-left:auto;padding:6px 12px;border-radius:999px;border:1px solid rgba(213,173,88,.35);font-size:.78rem;letter-spacing:.08em;}
.duty-status.on{color:#9be7b5;border-color:rgba(94,196,126,.55);background:rgba(26,92,58,.35);}
.duty-status.off{color:#f6c9a6;border-color:rgba(214,137,84,.5);background:rgba(92,46,18,.35);}
.brand .ghost{margin-left:8px;}
.brand button.duty-active{opacity:.45;}
.duty-pill{display:inline-block;padding:1px 8px;border-radius:999px;font-size:.75rem;}
.duty-pill.on{color:#9be7b5;}
.duty-pill.off{color:#f6c9a6;}